Shipping and returns

How To Return An Item 

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase. 


Please email sales@alshahbaavet.com to request a refund and we will contact you for further details. 


Return Exceptions 

Some items can not be returned if they are opened. These include Animal feeds, medicines and poultry equipments. 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 


Restocking Fee 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 


Exchanges 

Same rules of Returns applies for Exchanges, however, we don`t charge you for restocking fees.